General Terms and Conditions of Sale

Terms And Conditions

Application field +

The present General Terms and Conditions of Sale regulate the purchasing relationship between the company Helix Dispersa Sagl, registered in the Trade Register, VAT number CHE-393.987.980, and the purchaser.

Who can buy +

All persons domiciled in Switzerland may order articles from www.helixdispersa.com (https://helixdispersa.com/). The General Terms and Conditions of Sale must be accepted before purchasing.

Articles for sale +

Each item is presented with a picture and a descriptive text. The pictures and descriptive text correspond to each product. Helix Dispersa Sagl does not assume any responsibility in case of incorrect or improper use of the products by the customer.

Prices and shipping costs +

Prices are indicated in Swiss Francs. Shipping costs shall be borne by the customer when making a purchase of less than Chf 70.-

Shipping costs are clearly and separately indicated in the shopping cart section when the order is confirmed. For a purchase over Chf 70.- +, the shipping costs are offered by Helix Dispersa Sagl. The packaging costs and the price of the products can be modified at any time by Helix Dispersa Sagl.

Payment methods +

Payment by PayPal:
We accept all major credit cards and prepaid cards registered with the PayPal circuit. Your financial data will not be shared with Helix Dispersa but will be managed directly by PayPal.

In case of cancellation of the order (either by the customer or by Helix Dispersa) the amount will be credited to your PayPal account, your credit card or your prepaid card.

Payment by advance transfer:
The transfer must be in the name of:

Helix Dispersa Sagl
Via Mulini 10
CH – 6883 Novazzano
Switzerland

Account No: 15-566584-2
IBAN: CH27 0900 0000 1556 6584 2

Products purchased are reserved only after receiving the copy of the transfer by fax or e-mail. Helix Dispersa Sagl will send the products only when the related amount is credited to the account above indicated.

Products ordered are reserved for 7 days, if the transfer is not made by this deadline, the order will be canceled.

Conclusion of the sale and payment +

The sale is concluded when the customer validates the order by clicking on the "Place Order". The sales contract comes into force when the order confirmation email is received. The customer is solely responsible for the order he/she places via the Internet, and for the data he/she provides. Payment for the purchased items is to be made at the time of ordering, and must be through PayPal or Bank Transfer.

The total cost of the order is immediately debited when the order is confirmed. Helix Dispersa Sagl has no access to the confidential information relating to the payment, which is transmitted encrypted. You can consult all orders in the "my account" section.

Shipping and delivery of goods +

The goods shall be shipped to the address indicated by the customer during the registration of his order. The package is dispatched within 10 working days. In case of delay in shipment, the customer is notified by e-mail. Helix Dispersa Sagl does not assume any responsibility in case of delay in the delivery of the goods.

The current pandemic situation of COVID-19 has already caused delays in delivery by Swiss Post, for which Helix Dispersa Sagl is not responsible. Delivery times shown are approximate and may be subject to change. The total cost of shipping a parcel weighing up to 2 kg is Chf 9.- A Mail, Chf 7.- B Mail.

The total shipping costs are indicated in the shopping cart section and are subject to validation by the customer before final confirmation of the order. The customer is obliged to collect the goods and pay for them using the payment method chosen when sending the order. The goods are shipped within Switzerland.

Return of goods +

The customer has 7 days from receipt of the package to return the goods. Each returned product must be in its original packaging, intact and in perfect condition. The return of the goods is borne by the customer (costs, responsibility).

In case of wrong shipment by Helix Dispersa Sagl, we assume the costs for the replacement of the goods. To proceed with the return of the goods: send an email to info@helixdispersa.com indicating the order number, name and quantity of goods you wish to return. Put the products in their original packaging and send them to the address: Helix Dispersa Sagl, Via Mulini 10, 6883 Novazzano.

Helix Dispersa Sagl before proceeding with the refund will verify the integrity of the product and the original packaging. The reimbursement is related only to the cost of the goods and not to the shipping costs incurred, and takes place within 30 days of receipt of the package.

Checking goods and notifying missing items +

Upon receipt of the goods, the customer has 24 hours to report any missing products by e-mail to info@helixdispersa.com, based on the time of posting by Swiss Post.

Reports received after this time cannot be taken into account. If the customer sends the report on time and in accordance with the truth, Helix Dispersa Sagl undertakes to send the missing article.

General terms and conditions of sale +

The General Conditions of Sale may be modified at any time by Helix Dispersa Sagl, without the customer being informed personally. It is necessary for the customer to check if any changes in the conditions of sale have occurred.

Data protection +

Helix Dispersa Sagl refers to the legislation in force and in particular to the law on data protection. Only the data necessary to complete the orders placed by the customer and the subsequent invoicing are retained. Personal data are not disclosed to third parties and are used confidentially.

External links +

The site www.helixdispersa.com contains links to third party sites. Helix Dispersa Sagl is not responsible for the contents published on these sites. Reciprocally third party sites may have links to www.helixdispersa.com. Helix Dispersa Sagl assumes no responsibility for their contents, products or services presented on these sites.

Applicable law +

This contract and the sales through www.helixdispersa.con (https://helixdispersa.com/) refer to Swiss law. In the event of a dispute between the parties, reference is made to the Court of Lugano.

This contract shall enter into force on 18 March 2021.

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